Refund Policy of OpenLedger Pizzeria
Last updated: April 1, 2023
At OpenLedger Pizzeria, we take pride in offering our customers the highest quality pizzas and related products. However, we understand that sometimes things don't go as planned, and you may need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for submitting a refund request.
Cancellation Policy
If you wish to cancel your order, please do so within the first 5 minutes after placing the order by contacting us via +39 06 1234 5678. Cancellations made after 5 minutes may be subject to a cancellation fee as the order may have already been processed.
Quality Issues
If your order is unsatisfactory due to quality issues such as undercooked or overcooked items, incorrect toppings, or if you received the wrong order, please contact us within 2 hours of receipt. Ensure to provide your order number and a description of the issue. We will either arrange a replacement order at no additional cost or offer a refund.
Non-Delivery
In cases where an order did not arrive due to an error on our part, please contact us within 2 hours of the expected delivery time. We will investigate the matter and issue a full refund or dispatch a new order, depending on your preference.
Refund Process
All refund requests should be made by calling our customer service team at +39 06 1234 5678. Refunds will be processed back to the original method of payment within 5 to 7 business days. If the original payment method is unavailable, we will contact you to arrange an alternative refund method.
Limits of Refund Policy
The following situations are typically not eligible for refunds:
- Orders that were delivered more than 2 hours ago.
- Orders that were cancelled more than 5 minutes after placement.
- Issues not related to product quality (e.g., personal preferences).
- Minor discrepancies in product appearance that do not affect overall quality.
Refund Amount
The amount of the refund will be based on the individual order and the nature of the request. Full refunds are typically only provided for issues of non-delivery or if the incorrect product was delivered. Partial refunds may be issued for missing items or quality concerns.
Contact Information
If you have any questions or concerns regarding your order or this Refund Policy, please contact us at:
OpenLedger Pizzeria
Pizzeria Roma
Rome, 00184
Italy
Phone: +39 06 1234 5678
Website: openledger.click
Amendments to this Policy
OpenLedger Pizzeria reserves the right to modify this Refund Policy at any time. We recommend our customers review this policy periodically to stay informed of any changes.